We want you to love your purchase from OOTW Gifts. If you are not entirely satisfied with your order or need an exchange, we are here to help. Below are the terms and guidelines for returning or exchanging items purchased on our site.

1. Return & Exchange Overview

Policy Action Eligible Window Return Shipping Cost
Standard Return (Refund) 14 Days from Delivery Customer Responsible
Item Exchange 14 Days from Delivery Customer Responsible
Damaged or Incorrect Item Contact within 48 Hours Covered by OOTW Gifts

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, your item must meet all of the following conditions:

  • Submitted within 14 calendar days from the date your order was marked as delivered.
  • Must be unused, unworn, and in the exact condition as received.
  • Must remain in its original packaging with all tags, labels, and protective seals intact.
  • Must be accompanied by proof of purchase or your online order number.

3. Non-Returnable & Final Sale Items

For safety, hygiene, and custom production constraints, the following items are strictly non-returnable and non-refundable:

  • Personalized, customized, or made-to-order items.
  • Items marked under Clearance or Final Sale.
  • Gift cards or promotional coupons.
  • Opened beauty, personal care, or intimate items.

4. How to Initiate a Return or Exchange

  • Step 1: Head over to our Contact Us Page.
  • Step 2: Select “Returns & Exchanges” from the dropdown subject menu.
  • Step 3: Include your Order Number, item details, and state whether you are requesting a refund or exchange.
  • Step 4: Our team will review your request and reply within 1 to 2 business days with the return mailing instructions.

*Please do not send items back without contacting us first. Packages returned without prior authorization will not be processed.

5. Return Shipping Costs

  • Customers are responsible for paying their own shipping fees for returns or exchanges unless the item delivered was incorrect or damaged.
  • Original shipping fees are non-refundable.
  • We strongly recommend using a trackable courier service, as OOTW Gifts cannot be held responsible for return packages lost in transit.

6. Refunds & Processing Times

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed back to your original payment method within 5 to 10 business days (depending on your payment issuer).

Need Help With a Return or Exchange?

If you have any further questions or require assistance with an existing order, please reach out via our Contact Us Page.