Shipping & Delivery

At OOTW Gifts, we strive to deliver your orders accurately, in good condition, and on time. Below are the terms and conditions that constitute our Shipping Policy.

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1. Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• You will receive a secondary notification with a tracking number once your order has shipped.
• During high-volume seasons, holidays, or promotional sales, processing times may take slightly longer. We appreciate your patience.

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and selected shipping speed.

*Free standard shipping may apply to qualifying orders exceeding our promotional thresholds at checkout.

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3. Order Tracking

Once your order has dispatched, you will receive an automated email containing your tracking information. Please allow 24 to 48 hours for the tracking status to update on the carrier’s system.

If you have not received your tracking number within 4 business days of placing your order, please contact us with your order number.

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4. Customs, Duties, and Taxes (International Orders)

• OOTW Gifts is not responsible for any customs duties, tariffs, or import taxes applied to your order upon arrival in your destination country.
• All fees imposed during or after shipping are the sole responsibility of the customer.

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5. Incorrect Shipping Addresses & Undeliverable Packages

• Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
• If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the re-shipping costs.

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6. Damaged, Lost, or Stolen Packages

• If your package arrives damaged, please take photographs of the outer packaging and damaged items immediately and contact us within 48 hours of delivery.
• While we are not directly liable for carrier errors or stolen packages marked as “Delivered” by the courier, we will do our best to assist you in filing a claim with the carrier.

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